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Honeywell Avionics Protection Plan (HAPP)
With any mechanical equipment, the unexpected can happen at any time. That’s why we developed the Honeywell Avionics Protection Plan (HAPP).
This extended warranty program lets you avoid the unnecessary stress of unplanned maintenance costs. HAPP offers full coverage for all Honeywell avionics, for both general and business aviation. And with our more than 600 authorized sales and service centers worldwide, your aircraft will be flight-ready — fast.
Honeywell Avionics Protection Plan (HAPP)
Honeywell Avionics Protection Plan (HAPP)
Frequently Asked Questions
Please click the following questions to find out more about the Honeywell Avionics Protection Plan. Contact happ-sales@honeywell.com if you have additional questions regarding HAPP.
- Q: Are consumables such as batteries covered under this program?
A: Consumables are now covered under HAPP.
- Q: Are mods to units covered under HAPP?
A: Mods are not covered under this program.
- Q: Are you allowed to select what equipment you cover in your aircraft?
A: All contracts are based on complete coverage of the avionics in your cockpit. This program does not allow you to pick and choose equipment.
- Q: Can I pick and choose the avionics for coverage?
A: All of the Honeywell Bendix/King units must be covered under this plan.
- Q: Can I request a quote online?
A: Yes, just follow the link for RFQ or email us at happ-sales@honeywell.com for a quote.
- Q: Can you purchase multiple years of coverage?
A: Yes.
- Q: Do you cover shipping costs?
A: Honeywell pays UPS shipping both ways via airfreight within North America or within the international country of origin needed by enrolled customers. Honeywell also pays shipping both ways for enrolled units returned to a Honeywell Support Center for repair.
- Q: Does this plan replace the former extended warranty programs-HSPP for BA market and the Confidence Plan for the GA market?
A: Yes.
- Q: How do I know what units are covered in my aircraft?
A: Basically, any unit offered in our SPEX catalog or Bendix/King exchange pool, is available for HAPP coverage. We do have some units that are on limited repair or that we no longer support. These units would not be eligible and you would be notified at the time of your enrollment.
- Q: How quickly can I expect to receive an exchange unit?
A: Within 24 hours.
- Q: I am a business aviation operator and my Honeywell unit under the HAPP program had a failure, who do I contact to return the unit?
A: You can either contact your Honeywell Authorized Service Center/Dealer OR Honeywell directly at 1-800-601-3099 or aog@honeywell.com.
- Q: I am a general aviation operator and my Bendix/King unit covered under the HAPP program has had a failure, who do I contact to return the unit?
A: You should contact your local Authorized Service Center so that they can order you an exchange or repair.
- Q: I currently am enrolled in the MSP program for Engines; can you combine the HAPP and MSP contract?
A: We are currently reviewing that process, but today they are two separate contracts.
- Q: If I sell my airplane, does the avionics contract go with it?
A: Yes. Your HAPP contract is fully transferable. This is a key selling point for those trying to sell their aircraft and who have already paid for their annual extended warranty.
- Q: If my avionics are out of warranty, do I need to pay a fee to enroll?
A: No. There is no buy-in required.
- Q: What exclusions do you have with the program?
A: Schedule Maintenance Events, Subscription Services (FMS, Nav Database or Checklist), Service Bulletins/Mod Upgrades, Customs Import duties, Brokers’ fees, taxes, special handling or units that are on limited repair or no longer offered through the SPEX/exchange pool.
- Q: What is the labor reimbursement for HAPP exchanges?
A: We pay $300 to remove and reinstall equipment. This is per transaction. Typically we do not cover troubleshooting, however if the customer requests pre-approved coverage we can cover it on a case by case basis.
- Q: What platforms are covered under HAPP program?
A: We have over 50 platforms available for the business aviation market and any general aviation aircraft with Bendix/King product (the product must still be offered through our exchange pool and NOT on limited repair) would be eligible For a detailed list of the business aviation platforms, please email us at happ-sales@honeywell.com
- Q: When do I get billed for the plan?
A: The billing occurs annually at the time of enrollment. This enables you to control your maintenance costs and keep within your avionics budget.
- Q: Who do I contact to enroll?
A: You can contact one of our Authorized Service Centers/Dealers or you can contact Honeywell directly:
Business & General Aviation
Amy Huffman
419-878-0344 (phone)
419-878-3204 (fax)
Email: happ-sales@honeywell.comKaren Martinez
602-365-2094 (phone)
602-284-3831 (fax) - Q: Will HAPP cover all my repairs/exchanges?
A: Yes. HAPP covers LRU repairs and exchanges. If a unit/repair is has been determined to be "no fault found", this would not be covered by HAPP. We also provide free of charge loaners.
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